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EDWARD Hospital and Health Services


ER Wait Time Texting FAQ

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I'm not getting any texts from 41411.
There are a number of reasons why you might not receive text messages from 41411. Sometimes the cellular networks are just slow. If you've waited 10 minutes and still have not received anything, please do the following:

  • Text HELP to 41411.
  • Text HELP to 46645. This is Google's text messaging system.
  • Start a new support discussion and include your mobile phone# , your wireless carrier, what happened as a result of texting HELP to those two numbers and If you are able to send and receive text messages normally.
  • If you receive a reply message to 41411, your phone has been activated to receive our messages. If you do not get a response message from either number, please contact your carrier and inform them that you are no longer able to receive messages from 41411 (TextMarks). If you have recently ported your phone from one carrier to another, or if you have activated a new device with your existing carrier, it is possible that your text alert subscriptions were disrupted.

Our text service is available on all major US carriers including: AT&T, Alltel, Bluegrass Cellular, Boost Mobile CDMA, Boost Mobile iDEN, Cellcom, Cellular South, Centennial, Cincinnati Bell, Dobson Cellular Systems, ECIT, East Kentucky Network, Immix Wireless, NTELOS, Nextel Communications, Rural Cellular Corp., Sprint PCS Wireless, T-Mobile, US Cellular, Verizon Wireless, Virgin Mobile USA, West Central Wireless

Sprint Phones having difficulty with receiving messages from 41411.
Some Sprint phones report "short code expired" when texting to 41411. This is generally a problem with Sprint configuring the user's phone service improperly. The best way to troubleshoot this is to text HELP to 41411 and then to 46645, which is Google. If you cannot get a response from either, then you should call Sprint to have them allow you to receive text messages from short codes.




 

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Edward Hospital & Health Services
801 S. Washington, Naperville, IL 60540 • (630) 527-3000

Naperville • Plainfield • Bolingbrook • Oswego • Woodridge
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