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EDWARD Hospital and Health Services

ANA Quality Award


Linden Oaks at Edward is the first psychiatric hospital in Illinois – and one of only six hospitals in the country - to be honored with the American Nurses Association’s (ANA) Award for Outstanding Nursing Quality.

The award is determined by the ANA’s National Database of Nursing Quality Indicators (NDNQI).  The 2011 honorees were identified from among more than 1800 hospitals – about one third of all hospitals in the United States – that report results to the database.  Based on its data, Linden Oaks was selected for the award.  

Nursing Quality Award

“We’re extremely honored that our quality nursing care has been recognized,” said Mary Lou Mastro, Linden Oaks CEO. “The award confirms for our current patients and those people in the community seeking mental health services that Linden Oaks is providing care that is second to none in the country.”

According to the ANA, the award winners demonstrated superior results and sustained improvement in patient outcomes such as hospital-acquired pressure ulcers, patient falls and infections. THE NDNQI program also establishes links between patient outcomes and nurse staffing characteristics such as nursing care hours, education level, certification, and turnover.

Linden Oaks has been participating in the NDNQI for just three years now, according to Beth Jelesky, chief nursing officer at Linden Oaks, who accepted the award at the ANA Nursing Quality Conference in Las Vegas on January 26.

“There are very few opportunities for psychiatric hospitals like Linden Oaks to benchmark themselves. We started participating in the NDNQI to gather data to show our staff how their contributions make a difference for patients,” said Jelesky.

According to the NDNQI, Linden Oaks has nearly eliminated the use of patient restraints as an intervention – a tool that is often used by psychiatric hospitals in an emergency.

“We prefer to use other tools for intervening in a psychiatric emergency: restraining a patient is really a last resort for us,” explained Jelesky. 

Linden Oaks is 101-bed behavioral health hospital, located on the campus of Edward Hospital in Naperville. Offices are also located elsewhere in Naperville, Plainfield, Woodridge, and St. Charles. Using a combination of inpatient, partial hospital, intensive outpatient and traditional outpatient programs, Linden Oaks treats adolescents, adults and older adults.

The hospital uses the recovery model to treat patients for anxiety disorders, chemical dependency, depression, eating disorders, geriatric donations and self-injury.

“Embracing the recovery model has empowered our patients and their families to become fully engaged in their care. We are empowering them to have hope for recovery,” said Jelesky.

Make a referral
Linden Oaks values its relationships with professionals in the medical, therapeutic and educational fields. To refer a patient, please call Linden Oaks at (630) 305-5027.  Linden Oaks also offers outreach representatives who are able to answer questions about our programs and referral process. To request a call from a representative, please call Charla Waxman at (630) 646-8061.


(630) 527-3000

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Edward Hospital & Health Services
801 S. Washington, Naperville, IL 60540 • (630) 527-3000

Naperville • Plainfield • Bolingbrook • Oswego • Woodridge
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