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Edward tracks and meaures how patients rank us through two independent nationally recognized research organizations - National Research Corporation (NRC) and Press Ganey.
In the 2010 NRC survey, Edward is rated best for overall quality in the region and most preferred for all services. Click here to connect to more results in our Community Polls & Surveys section.
We regularly survey patients through Press Ganey, the leading independent research firm in the U.S. specializing in measuring patient satisfaction. Press Ganey measures Edward's survey results against other hospitals. In the chart below, the first three columns measure the percentage of "very good" responses Edward receives from patients versus regional and national norms.
The fourth and fifth columns show Edward's patient satisfaction overall ranking in key areas, or how we compare with other hospitals. For example, 99th Percentile means that a hospital is in the top 1% of hospitals in the database.
PATIENT SATISFACTION SCORES
April 2012 - June 2012
Source: Press Ganey |
| Departments |
"Very Good"
Responses |
Edward
Percentile Rank |
| Edward |
Regional
Norm |
National
Norm |
Edward
National
Rank |
Edward
Regional
Rank |
| Inpatient Overall |
62.8 |
63.3 |
59.8 |
80th |
70th |
| Inpatient Likelihood to Recommend |
76.1 |
73.0 |
71.1 |
84th |
90th |
| Outpatient Services Overall |
80.7 |
77.0 |
76.9 |
78th |
50th |
| Outpatient Svcs Likelihood to Recommend |
86.6 |
82.6 |
82.3 |
77th |
50th |
| Emergency Dept. Overall |
70.3 |
67.6 |
59.0 |
75th |
99th |
| Emergency Dept. Likelihood to Recommend |
76.5 |
70.2 |
60.9 |
98th |
99th |
| Outpatient Surgery Overall |
73.3 |
76.9 |
75.8 |
29th |
18th |
| Outpatient Surgery Likelihood to Recommend |
82.4 |
83.9 |
83.7 |
45th |
36th |
About this data
Press Ganey partners with Edward, and more than 7,000 health care organizations – including nearly 40% of U.S. hospitals – to measure and improve their quality of care. Press Ganey sends surveys to millions of patients, employees, and physicians every year to produce the most comprehensive data on service quality and safety culture. They offer the industry's largest comparative customer feedback databases. Learn more at http://www.pressganey.com/
After your stay at Edward, you may receive a patient survey in the mail from Press Ganey. This survey gives you the opportunity to tell us about your experience. This survey data is available to you on this web site as well as publically available on the US Department of Health & Human Services Hospital Compare web site.
We also encourage you to visit Hospital Compare to compare our scores to any hospital in the country. 
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