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Turnaround Time


Responding to Heart Attacks
90 minutes is the maximum time recommended to get a heart attack patient from the Emergency Department to angioplasty.

Time to Balloon Measurements
Most recent Quarter (April  - June 2012) Median Time from arrival (door) to balloon 64
Most recent Quarter (April  - June 2012) Percentage of heart attack patients with "door to balloon" times of 90 minutes or less. 100%
90 minutes = maximum time recommended for door to balloon.

And it's a measure of a hospital's quality called "time to balloon." Because "door to balloon" time is an important measure of a hospital's effectiveness, the federal government tracks it and posts results on its Medicare Compare web site.

Our doctors have performed over 20,000 procedures in our on-site cardiac cath lab. Learn more about procedure volumes at Edward.

The American Heart Association encourages community hospitals to work together so that hospitals without catheterization labs can quickly transport patients to the closest hospital with a cath lab. Patients with heart attack risk factors should know the resources available at their community hospitals and develop an action plan with their doctor.

Every second saves heart muscle and reduces the chance of death. Watch this video to learn more. Or download the article.

Edward ER

Emergency Wait Times
Edward's ER treated more than 71,000 patients in 2008, the most outside Chicago and Cook County. In Press Ganey patient surveys, patients were asked to answer questions regarding wait times, care provided by their doctors and nurses, testing, treatment of their family/friends, insurance and other topics related to their ER visit. Edward scored at the 99th percentile of hospitals with more than 50,000 ER patients in the Press Ganey database, a score that also ranks Edward as the #1 ER within 30 miles of the hospitals in the Press Ganey database.

In sharp contrast to what's happening across the country, Edward Hospital's emergency room patients typically see a doctor in 27 minutes. Nationally, the average time has skyrocketed to 56 minutes-it was 38 minutes in 1997. After years of consistently averaging under a half-hour, Edward is making it official and telling residents of the west and southwest suburbs they'll see an emergency room doctor in 30 minutes or less on average.

"We see this as a badge of honor, a confirmation of the high quality of care that's provided," says Tom Scaletta, MD, medical director of Edward's emergency department. "To have a doc meeting with a patient in 30 minutes is impressive, especially when you consider the number of patients who come through the Edward ER."

Edward is able to maintain a time that's twice as fast as the national average despite seeing more than 70,000 emergency patients a year, more than double the national average of 31,000. The time is even faster in Edward's pediatric emergency room, where kids see specially trained doctors in 20 minutes or less on average.

Edward ER wait times at your fingertips
Text, click or call. At Edward's Emergency Rooms in Naperville and Plainfield, we're making it that easy for you to find out just how quickly you'll be seen by one of our board-certified ER doctors. Immediate triage, streamlined care, certified emergency nurses and ER wait times available when you need them. Visit www.edward.org/erwaittimes for more information.

Responsiveness of Staff
We are striving for the national average for "responsiveness of staff" for inpatient services. 

Source: HCAHPS

Second Quarter 2011 through First Quarter 2012
Edward 60%
National Average 66%



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Edward Hospital & Health Services
801 S. Washington, Naperville, IL 60540 • (630) 527-3000

Naperville • Plainfield • Bolingbrook • Oswego • Woodridge
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