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Insurance FAQs


Insurance Inquiries

Q:   01. I gave my insurance information to my doctor, why don’t you have it?
Q:   02. Even though I gave the hospital and/or physician’s office my medical insurance information, I was later asked for my automobile insurance because my injury was due to an automobile accident. Why is another insurance needed?
Q:   03. How can I check with my insurance company to make sure they will cover the services I received?
Q:   04. How do I know if my health plan will cover my medical visit or healthcare services?
Q:   05. Do I need to let my health plan know that I am going to be in the hospital?
Q:   06. Why didn’t my insurance pay for some services?
Q:   07. How do I know if my insurance company will cover services provided by all professionals (e.g. anesthesiologists, radiologists, and pathologists) involved with my treatment?
Q:   08. How will I know if my insurance company has paid my bill?
Q:   09. What do I do if I disagree with how much my insurance company has paid on my bill?
Q:   10. How will I know what portion of the bill I should pay?
Q:   11. How can I pay my portion of my bill?
Q:   12. What is a copayment or a deductible and coinsurance?
Q:   13. Should I pay my co-payment at the time of service?
Q:   14. What is the difference between Medicare Part A and Medicare Part B?
Q:   15. Why do I have to give you information about other insurance if I have Medicare coverage?


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Edward Hospital & Health Services
801 S. Washington, Naperville, IL 60540 • (630) 527-3000

Naperville • Plainfield • Bolingbrook • Oswego • Woodridge
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