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EDWARD Hospital and Health Services


Your Care Team

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Your care team
Your care team has many staff playing different roles. Along with your nurses and physicians, your healthcare team may include a pharmacist, social worker, case manager, therapists, food services, and hospital volunteers. Each member of the team will always identify themselves to you, and explain how they will help you.

Our nurses are the best nurses around, having earned the Magnet designation for nursing excellence. This honor recognizes their commitment to high quality safe patient care. Our focus on nursing helps us to provide better outcomes and higher patient satisfaction.

Click to view the Edward Hospital Patient Handbook
EDWARD'S PATIENT HANDBOOK

For Inpatients: Communicating with your care team
Your nurse will use the white board in your room to help you keep track of the names of people caring for you, treatment times and other important information during your stay.

You will also receive a patient handbook that provides helpful information. Please refer to it frequently. The patient orientation video is another way to get to know Edward better.

While we want to foster communications, we also must maintain your privacy. That's why your nurse will ask you to identify a password.  Your nurse or physician will only discuss your condition with a loved one who identifies the password.

You and your loved ones are an important part of the care team. Please speak up during your stay. There are many ways to ask for help, including your call light to reach your nurse or patient care tech.  Many of our staff carry a mobile telephone that you can call to reach them anywhere in the hospital.

You may speak to someone in management on the floor - whether it's a charge nurse or the unit manager. 

We also invite you to call the Patient Advocate at 630-527-7225 with compliments, complaints or concerns.  The Patient Advocate is familiar with the inner-workings of the hospital, and can help you navigate any issues or misunderstandings.


 

Staying safe
If you feel that a dangerous situation or change in your condition has occurred, tell your nurse right away. One important program we have in place is our Patient/Family Rapid Response team - an immediate way to get help when you sense something could be harmful or risky. 

At any time, if you or a family member are confused about your care or what needs to be done, can call a Rapid Response.  An operator will ask for your name and room number, and your concern, so that he/she can send a healthcare professional to help.

There are other essential parts of your safety, like your personal identification. We'll always check your ID bracelet each and every time you receive a medication or procedure. We will also use our Bedside Medication scanner to verify your personal information before giving you medicine.

Medication care
Always tell your nurse or doctor about medications you're using, including non-prescription medicines such as vitamins and supplements. Be sure to let them know if you're allergic to anything.   If you forgot to tell them of any medications or allergies, please tell them as soon as you remember. This way, we can be sure to prescribe the most effective and safe medication. If you're prescribed a new medication, be sure to discuss with your doctor possible side effects and the safest way to take the prescription. Click here for more information.

Infection prevention
Hand washing is one of the best ways to prevent the spread of infection. After all, germs are everywhere. If you have a weakened immune system, you are more susceptible to these germs. We'll apply standards that reduce your risks, but we need your help. Please be sure to frequently use the hand sanitizer gel that is provided in your room and throughout the hospital, and encourage your visitors to wash their hands too.

Your caregivers should wash his or her hands. Don't hesitate to ask him or her to wash their hands or use the hand sanitizer.

You can also help prevent the spread of germs by covering your nose and mouth with a tissue when you cough or sneeze.  After you're done, we ask that you throw your tissue in the trash. Click here for more information.


 

Other hospital safety tips
We will use the least invasive treatment possible. Our goal is to take out your IV, catheters and central lines as quickly as possible so you are comfortable and avoid any new infections. 

Your condition may require you to stay in bed for a long time. Please ask your nurse to help you out of bed or change your position in bed.  Sometimes your illness, bed rest, and the presence of medical equipment can change your sense of balance, causing you to fall. So, be sure to ask for help when getting up. We may also use special equipment to safely lift you. 

Your rights and responsibilities
As a patient, you have certain rights and responsibilities that will help you to stay informed about your condition and understand the treatment you are receiving. Please take a few minutes to read these rights and responsibilities, listed inside the patient handbook. Patients will receive a copy of this guide when arriving at the hospital. Click here for more information. 

Getting Ready to Go Home
We want you to recover as quickly as possible so you can return home. You will be discharged as soon as your physician deems it medically appropriate.

When it is time to leave, you may not feel that you have fully recovered. Rest assured, acute hospital care may not be what you need. Staying in the hospital unnecessarily exposes you to certain risks. So, the rest of your recovery should take place at home, with home care services or maybe even in a skilled nursing facility. Our case managers and social workers will help you to determine what you need and how to find those resources. 

You will be discharged after your nurse has talked to each of your physicians who cared for you to be sure you have everything you need. Please check with your nurse to confirm your discharge time, and then contact friends and family as needed. You'll need someone available to pick you up from the hospital. We will provide you with instructions and information about how and when to take your medication and what to do to rest and heal so you get better. Please ask questions if something is confusing or if you need more information.

Our Discharge Planning Guide is designed to help you transition from the hospital setting. Based on your diagnosis, initial tests, and current health status, your anticipated discharge plan will be determined. On a daily basis your healthcare team will review your plan of care and needs for discharge. 




 

(630) 527-3000

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Edward Hospital & Health Services
801 S. Washington, Naperville, IL 60540 • (630) 527-3000

Naperville • Plainfield • Bolingbrook • Oswego • Woodridge
© 2014 Edward Hospital & Health Services