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Frequently Asked Questions


Can I put my membership on hold for a medical reason?

Yes. We can freeze your membership for a medical reason.

  • Requests for freezing a membership will be honored for medical reasons only. Requests must be in writing and are to include a physician’s note and membership card.

  • Monthly dues will not be charged during a medical freeze. Freezes must be requested at the time of medical attention. Freezes can be retroactive for a maximum of two months.

  • Upon completion of a freeze for medical reasons, the member must present a written doctor’s permission to return. However, failure to provide a physician’s release to exercise does not remove the obligation to pay membership dues.

  • A freeze will be granted for a minimum of two months up to a maximum of 12 months. Billing will resume after one year or upon return from a medical freeze.

  • All membership privileges are suspended during a freeze.


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    Edward Hospital & Health Services
    801 S. Washington, Naperville, IL 60540 • (630) 527-3000

    Naperville • Plainfield • Bolingbrook • Oswego • Woodridge
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