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How We Perform


Choice. We take that word very seriously at Edward because we know you have many options for your care. And it's a big reason why we're making our performance data available to you.

Patient Orientation video Patient Orientation Video Part 2
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You are a critical member of the care team. We encourage you to speak up before, during and after your stay.  After all, the best patient is an informed patient. We invite you – our patients and families – to be our partners in your care. 

Performance Data

How patients rank us – Learn about this data 
(Source: Illinois Hospital Report Card)
HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) is a national, standardized survey of hospital patients. The survey asks a random sample of recently discharged patients about important aspects of their hospital experience. The data is collected by the Center for Medicare and Medicaid and reported on Hospital Compare.

Edward also tracks and meaures how patients rank us through two independent nationally recognized research organizations - National Research Corporation (NRC) and Press Ganey. Click here to connect to more results in our Community Polls & Surveys section. 

Quality Scorecards – Learn about this data  
(Source: Illinois Hospital Report Card)
These indicators are used to measure how often hospitals use recommended treatments known to get the best results for certain conditions. All reported measures for the conditions below were included in the composite measure. These data come from hospitalcompare.gov and are aggregated into composite scores.

How we keep you safe – Learn about this data    
Your safety is very important to us. We strive to do everything we can to promote safe care, but we also encourage you and your family to be our partner. While you're at Edward, consider yourself part of the team. Learn more about how we keep you safe.

Our Volumes – Learn about this data
Research shows that patients do better at hospitals with more experience. The Illinois Hospital Report Card shows the number of patients visiting our facility for certain conditions or procedures. View IDPH web site here.


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Edward Hospital & Health Services
801 S. Washington, Naperville, IL 60540 • (630) 527-3000

Naperville • Plainfield • Bolingbrook • Oswego • Woodridge
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