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What to Expect When Starting Care


When home health care from Residential Home Health is ordered by your physician, an individualized plan of care for you or your loved one is included. Our clinicians are guided by your physician’s orders and manage, observe and evaluate your condition while regularly communicating your status and any updates to your physician. Residential’s commitment to clinical excellence ensures you receive care from compassionate nurses and therapists with the most advanced and expert skills and training.

How soon after discharge will my home health care begin?

We prefer to have our first visit with patients within 24 hours of their discharge from the hospital. Our ability to see you quickly is dependent on the coordination of Edward Hospital’s Case Management and Social Work team, as well as patient consent and schedule. Residential nurses are available to start care 7 days a week throughout our service areas in Illinois and Michigan. With our well-staffed team of therapists, including occupational therapists, physical therapists and speech therapists, we can also initiate therapy 7 days a week. Residential does not contract staff for patient care, but directly employs all of our own clinicians for improved continuity of care and service levels.

What Should I Expect During My First Home Health Care Visit?

When starting care, the clinician will interview talk with the patient and family caregiver(s) to gather and document a complete picture of the patient’s health history, current issues, emergency contacts, medication usage and any other information necessary for the Residential Care Team to provide the best and safest service. 

The clinician will also perform a physical evaluation of the patient to determine what services are most appropriate to ensure the best care and the course of action to increase the patient’s independence and safety in the home.
When care begins, the clinician also provides a binder called My Home Care Compass which contains important information that will be helpful throughout and beyond the home health care experience. This innovative, all-inclusive collection of resources is individualized for each patient and provided exclusively through Residential Home Health.

Residential Home Health’s clinicians and staff are dedicated to coordinating and delivering expert services to ensure each patient receives appropriate and exceptional care to maintain their quality of life, safety and independence at home.

Residential Nurse Alert: A Tool for Safe Transitions

The first few days you return home are crucial to you safely recovering from your stay in the hospital and in regaining your independence. Stay connected to your care team 24/7 with Residential Nurse Alert – a cellular-based, anytime-anywhere access to the Residential care team. This is an exclusive offering for patients of Residential Home Health in Illinois and Michigan. The medical alert service is provided at no charge to patients for the first 60-days of care with no obligation to continue thereafter.


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Edward Hospital & Health Services
801 S. Washington, Naperville, IL 60540 • (630) 527-3000

Naperville • Plainfield • Bolingbrook • Oswego • Woodridge
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