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Patient Information - How to Make an Appointment


Referrals & Appointments

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As an American Diabetes Association Recognized Diabetes Center, most insurances and Medicare will cover diabetes education provided by our staff at the Edward Diabetes Center.  

Please call your insurance company before your first visit to clarify your coverage and what your financial responsibility might be. To make things easier for you when calling your insurance company, ask to speak to the chronic disease manager for diabetes.  Most insurance plans provide this service. 

If you have an HMO, please contact your physician’s office and get a referral for the number of visits that you will need prior to your first appointment.  You can call the diabetes center for clarification on how many visits you might require.

Typically, the Step Program for Type 2 diabetes is 4 visits, or a total of 6 hours. 

An order from your physician or healthcare provider is needed in order to bill your insurance for your education. 

Please call your insurance (new patients and returning patients) to find out what is their preferred blood glucose meter.  We can then give you the meter that your insurance prefers so that you will have the lowest co-payment possible when ordering supplies. 


Free parking is available in the front, back and side of the Naperville Professional Building. Link here for directions.

At your appointment

Please arrive five minutes prior to your appointment to sign a consent form. Please bring a photo identification card, insurance card, list of medications, and, if you are already testing your blood glucose, a log sheet of your most recent readings.

How to Reschedule an Appointment.

Call (630) 527-3213 if you need to cancel and reschedule an appointment. 

Whenever possible, if you can give 24 hour notice, it would be most appreciated.

Billing Questions

If you ever have any questions regarding your bill, please call (630) 527-3100.


(630) 527-3000

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Edward Hospital & Health Services
801 S. Washington, Naperville, IL 60540 • (630) 527-3000

Naperville • Plainfield • Bolingbrook • Oswego • Woodridge
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