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What to Expect


We know there are many things you would rather be doing than visiting the ER, so we hope to make your visit as convenient and stress-free as possible. To begin with, we want you to have the information you need. Take a minute to read more information about what to expect if you have an emergency. Please don't hesitate to ask a nurse or other staff member if you have any questions.

When you arrive — knowing who's who

In reception a nurse will greet you and direct you to the triage area.


The triage nurse assesses each patient who comes in to the Emergency Department or Pediatric Emergency Department to identify the level of urgency. She will gather information from you and determine any immediate needs. You should not eat or drink anything while waiting until after you check with the nurse.

If there are a number of people waiting for treatment, it is very important that the most seriously ill or injured be seen first. That is why you may see people receive treatment ahead of you who came in after you did. When it is exceptionally busy in the Emergency Department we will make every effort to keep you notified of potential delays.

If you become concerned about your wait time, don't hesitate to check in with staff in the reception ares. If you feel your condition has changed or worsened since you checked in, please notify the nurse at the triage desk.


Typically, a registrar will sign you in at one of the registration cubicles. In some cases, however, both triage and registration will take place at the bedside.

Even if referred to the Emergency Department by their primary care physician or the Immediate Care Center, less urgent cases may need to wait until staff takes care of more severe cases.

After you leave the hospital


Edward Pharmacy Opening Spring 2015


You may receive a call from an Edward Hospital representative to see how you are doing a day or so after you leave the hospital.

If tests (lab, x-ray, etc.) were done, results will be sent to your family physician if he or she is on the Edward medical staff. Upon request, results can also be sent to a physician not on the medical staff. We also will contact you if the results are significant.

If you receive a patient survey in the mail please complete and return it. Your feedback will help us serve you better in the future.


Physician Referral – (630) 527-MDMD

Insurance or billing questions – (630) 527-3100

Central Scheduling – (630) 527-3200

Patient Advocate for compliments or complaints – (630) 527-7225 


(630) 527-3000

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Edward Hospital & Health Services
801 S. Washington, Naperville, IL 60540 • (630) 527-3000

Naperville • Plainfield • Bolingbrook • Oswego • Woodridge
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